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Award-winning Programme Insights With Transport for London
Transport for London (TfL) grappled with numerous challenges as the pandemic struck, including a 95% plunge in revenue and ridership. However, the team spirit, openness and humanity demonstrated by colleagues was inspiring. Yet post-pandemic it became apparent that issues around fairness, transparency, support, and inclusivity pervaded the organisation, with employees voicing dissatisfaction at its existing performance and talent approach.
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