An innovative leadership programme centred around feedback
Employing over 9,500 people, BMI Healthcare is an independent provider of private healthcare. Handling over 1.5 million outpatient visits per year, BMI offer treatments to private, medically insured and NHS patients. In this crucial industry, leaders need personalised and direct feedback, so they can always deliver their best.
After a detailed diagnostic process, we designed an innovative 'Leadership Moments' programme. Its outputs provided leaders at BMI Healthcare with a unique combination of personalised development alongside shared learning with peers from across the business. Shared learning also led to actionable feedback, giving leaders the opportunity to improve.
184 senior leaders took part in the programme, which enables them to receive direct feedback from colleagues, one-to-one coaching sessions around their responses to critical incidents and to develop a committed personal plan around their areas of improvement.
92% felt what they had learned on the programme had helped them to improve their performance as a leader.
89% of participants had used the learnings to do things differently.
78% strongly agreed the programme had increased their confidence as a leader.
Transforming leaders and their teams.
Developing a consistent approach to management.
Consistent, high quality management on a global scale.
Delivering transformation through exceptional customer service.
Award winning development programmes.
A proven case for experiential learning - delivered virtually.
Overcoming differences in management styles and attitudes.
Provoking people to fulfil their potential.
Delivering feedback to senior leadership teams.