Client stories | Transport for London

Transforming leaders and their teams

Embarking on the largest business transformation programme in Europe, we worked in partnership with Transport for London to inspire it's individuals to change, grow, and succeed - all while delivering excellent customer service.

Starting with those at the top

Without leaders modelling an excellent approach to customer service, culture change would fail across the rest of the organisation. Our delivery needed to be an integrated and blended experience at all levels, including senior and middle management and the station line teams.

Performance management was the key focus here. A combination of our Truth Teller tool, 1:1 coaching, and Making it Real events improved the delivery of customer service across London Underground.

In 2017 the programme was awarded numerous awards at the Training Journal, HR Excellence, and Business Culture Awards.

"We chose to work with t-three because they provided a vast amount of evidence around their experience of working with leaders, especially when it comes to experiential learning...They use aspects of neuroscience to help leaders recognise habits and attitudes that prevent real leadership and engagement with people."

Alexandra Bode-Tunji, programme Lead, London Underground

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