Transforming leaders and their teams

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Embarking on the largest business transformation programme in Europe, we worked in partnership with Transport for London to inspire it's individuals to change, grow, and succeed - all while delivering excellent customer service.

Starting with those at the top

Without leaders modelling an excellent approach to customer service, culture change would fail across the rest of the organisation. Our delivery needed to be an integrated and blended experience at all levels, including senior and middle management and the station line teams.


Performance management was the key focus here. A combination of our Truth Teller tool, 1:1 coaching and Making it Real events improved the delivery of customer service across London Underground.

In 2017 the programme was awarded numerous awards at the Training Journal, HR Excellence and Business Culture Awards.

The Results

"We chose to work with t-three because they provided a vast amount of evidence around their experience of working with leaders, especially when it comes to experiential learning...They use aspects of neuroscience to help leaders recognise habits and attitudes that prevent real leadership and engagement with people."

Alexandra Bode-Tunji, programme Lead, London Underground

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Award winning development programmes.

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Developing a consistent approach to management.

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Consistent, high-quality management on a global scale.

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Delivering transformation through exceptional customer service.

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An innovative leadership programme centred around feedback.

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A proven case for experiential learning - delivered virtually.

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Overcoming differences in management styles and attitudes.

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Provoking people to fulfil their potential.

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Delivering feedback to senior leadership teams.

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