Engaging Difficult People Ever managed someone who could give a thousand excuses why something can't be done? Learn how to turn a whinger into a winner.
Ever noticed some colleagues have a natural tendency to point fingers when things go wrong? They tend to whine and complain instead of starting to work on a solution immediately?
Naturally, no one wants to work with these people. When dealing with ‘moaning minnies’, productivity decreases, frustrations rise, morale goes down and customers and suppliers get upset. So can you as their manager help them to live up to the challenge of the issue and commit themselves to seeking a solution to the problem instead?
Attend this session and you will help them to not dwell on unproductive activities and be resourceful champions instead.
By the end of this interactive course you will have:
- recognised that ignoring the situation is the wrong solution to what could likely become a progressive problem
- a plan of action as soon as the negative behaviour pattern becomes evident
- a way to enable your team member to practice "trying on" new, more suitable behaviours
- a process for providing specific feedback on the success or failure of your ‘Minnies’ efforts