We are very proud of our achievements and the mutually rewarding relationships we have with our clients. Take a look to see what we have been up to over the last eighteen months. . .

In January 2009, OFCOM published a tender to commission a suitable professional and established organisation to provide a highly functional, web-enabled 360 degree feedback system and personal one to one report feedback and coaching sessions.

The scope of the project was to implement a customised 360 degree process, conducted on a yearly basis for professional development and self awareness, which delivered a workable and meaningful personal development plan that had strong ownership by the individual and was supported by the line manager.

Through a competitive tender process, t-three were selected as OFCOM’s preferred 360 degree feedback supplier, on a three year contract, as we were able to demonstrate:

• A very high level of 360 degree online system functionality and flexibility.
• We were able to support OFCOM with competency and 360 degree questionnaire development along with providing both internal and external benchmarking data.
• We were not “just” a 360 degree system developer but a team of full time occupational psychologists, consultants and coaches who are passionate about working in partnership to deliver real individual and organisational improvement.
• A highly qualified team of coaches who are experienced in feeding back 360 degree reports and developing resulting personal development plans with chief executives through to first line managers.
  

 

Through developing a close working partnership with OFCOM, t-three worked to develop a 360 degree questionnaire which balanced strengths and challenges with achievability. This was done a way which:

• Was inclusive and hence created an end result which was owned and felt relevant for users.
• Was highly cost and time effective.
• Enabled internal and external benchmarking norms.

As the 360 was to become an integrated part of OFCOM’s yearly review process, all senior managers went through the OFCOM 360 feedback process at the same time. Over a period of four weeks, while the programme was live, we achieved a 96% questionnaire completion status across all rater categories, which included external partners.

t-three coaches then conducted personal one to one feedback sessions with senior OFCOM managers. Working with each senior manager, our coaches assisted individuals in focusing on strengths and areas of development and converting these into a workable way forward, which was captured in a detailed development plan.

On completion, t-three provided OFCOM with composite 360 degree reports, which gave aggregated benchmarked data by departments. Further analysis was conducted to show organisational trends and development areas.

This project was seen as hugely successful and exceeded all OFCOM evaluation success criteria. We are currently conducting a business impact evaluation, with the true test being the repeat 360 process which will show behavioural shifts against the initial 360 assessment.